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JOB DESCRIPTION

Job Title:

IT Support

Division

IT

Job Grade/position

 

Officer

Location/Company Name

 

Afriglobal Medicare

Responsible to (Line Manager)

Group Head, IT

Business Unit

IT User Support

Responsible For (Subordinates)

 

Responsible to (Function)

 

User Support

No of

subordinates

 

 

 

 

 

Purpose / Role

As an IT Support personnel, your primary role will focus on maintaining and monitoring the computer systems and networks facilities as applicable to the business of your primary domain. Your role entails installing and configuring hardware and software, and solving technical problems as it relate to the delivery of smooth IT operational environment. In addition, you are expected to be the first line of call

by all the operational units in your operating environment for all IT related issues.

 

 

Prime Responsibilities and Duties

Your responsibilities include but not limited to the followings:

·          Installing and configuring computer hardware, software, systems, network printers and scanners

·          Responding in a timely manner to IT service issues and requests

·          Providing technical support across the company (this may be in person or over the phone)

·          Setting up accounts for new users

·          Repairing and replacing IT equipment as necessary & Testing new technology

·          Training of users on new IT initiatives

·          Maintaining & supporting Active Directory services in your organization as well as configuring users on these services

·          Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

·          Provide Level-1/2 support and troubleshooting to resolve issues

·          Performing disaster recovery operations and data backups when required.

·          Protecting data, software, and hardware by coordinating, planning and implementing network security measures.

·          Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.

·          Replacing faulty network hardware components when required.

·          Maintaining, configuring, and monitoring virus protection software and email applications.

·          Monitoring network performance to determine if adjustments need to be made.

·          Provide level-1 support to users on the company ERP Solution (Microsoft Dynamics 365 BC)

 

Key internal interfaces

This role will be interfacing with all users within AML on IT Support.

 

 

Key external interfaces

This role will be interfacing externally with the Group Head IT on any major IT Service request for AML

 

 

Core Operational / Technical Competencies

·          HND/BSc Graduate of Computer Science or a related discipline;

·          Must be proficient in managing and maintaining the following equipment:

·          Cisco Router & Switches (all series)

·          Firewall Equipment with deep knowledge in Sophos & Cyberoam

·          Unified ADLR & Mikrotic Access Points etc.

·          Microsoft Certified Professional or Cisco Certified Network Associate (CCNA) is preferred.

·          Proven hands-on system support & repairs.

·          Willingness to solve complicated problems and see projects through to completion.

·          Team-oriented attitude to help other colleagues and departments with technical problems.

·          Solid understanding of the OSI or TCP/IP model

·          Strong interpersonal communication and relationship-building skills.

·          Ability to manage time and effectively prioritize numerous projects at one time.

 

 

KEY PERFORMANCE INDICATORS

 

AREA

KPI

TARGET

 

 

 

 

 

 

User Support & System Maintenance

Lost Business Hours

The number of hours the business is down because IT services are unavailable.

 

Change Success Rate

The ratio of the number of successful changes to the total number of changes that were executed in a given time frame.

IT Service/Infrastructure Stability

A highly stable infrastructure is characterized by maximum availability, very few outages, and low service disruptions.

Support First Call Resolution Rate (SFCRR)

Percentage of incidents resolved by the first level of support (first call or contact with the IT help desk).

SLA Compliance Rate

Percentage of incidents resolved within the agreed SLA time.

Software Asset Utilization Rate

Percentage of software products and licenses in actual use by the business.

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POSITION TITLE:               ADMIN AND FACILITY OFFICER

Location:                            AML IKEJA HQ, Lagos

Supervisor:                         Facility/Project Manager

Basic Function:

The Facility/Administrative Officer will be responsible for managing and coordinating office operations, supplies and support services and ensuring the public and staff areas of the office premises are kept in good order. S/He will ensure organizational effectiveness and efficiency and the optimal use of facilities across ALL company facilities.

Duties and responsibilities:

·         Serves as point of contact for facility and administrative needs in the office.

·         Coordinates all administrative, project and electrical support services for the office (as relevant).

·         Keeps proper office records/filings as appropriate.

·         Records minutes of meetings and circulates same.

·         Reconciles records with service providers, prepares periodic reports and payment requests. Supports in vehicle management, fueling and maintenance.

·         Supports to coordinate office housekeeping, supervises third party service providers such as cleaning, security, cantering vendors and operations etc.

·         Supervises administrative assistants.

·         Assists in the provision of operational support for workshops and trainings.

·         Coordinates all records/storage of supplies for AML Ikeja HQ.

·         Performs any other duties as may be assigned.

Knowledge, skills and abilities:

·         Excellent written, oral and interpersonal communication skills.

·         Sound technical electrical troubleshooting how-know

·         Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.

·         Well-developed computer skills, including knowledge of word processing and spreadsheets.

Qualifications and requirements:

OND/HND/BSc with minimum of 3-5 years’ experience in similar facility cum administrative role with increasing level of responsibility

Familiarity with administrative and secretarial skills is required

Experience with large retail chain organization preferred

 

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Job Title:                        Laboratory Inventory Officer

 

Location:                                 Lagos


Department:                    Finance/Account


Employment Status:       Full-Time


Reports to:                     Financial Controller


Industry:                         Diagnostic

 

Job Description:

  • The Laboratory Inventory Officer will be responsible for managing the inventory of all reagents and consumables of the organisation across centres from the Central-Head Office.

 

Roles and Responsibilities

  • Daily Routine on all stock order, management, disbursement and reorder
  • Work closely with the procurement team to order and receive lab consumables and equipment.
  • Verify all requested items as they arrive and check quality and conformity against documentation as per ISO 15189 standard
  • Compare purchase orders, invoices, delivery notes with quantity of items supplied
  • Disburse requested items/consumables to the various laboratory units
  • Ensure store requisition form is signed by designated lab staff on collection of item(s)
  • Goods are arranged in such a way that the least expiry goods are used at the earliest need, ie., FIFO Method (First In First Out Method)
  • Accept only if the material meets the ordered specification in terms of pack size, volume, Quantity which ever applicable.
  • Conduct Monthly live Stock inventory audits to determine inventory levels and needs
  • Maintain lab inventory levels and reordering levels.
  • Work closely with Lab Managers to replenish each unit’s depleted stock as per re-order agreed level.
  • Prepare monthly inventory reports
  • Communicate with departmental managers to ensure items are replenished and maintain proper levels
  • Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.

 

Qualifications: Education & Certifications:

  • Essential: Qualified Medical Lab Scientist/Technician with valid practicing license
  • Desirable: Master’s Degree in a health-related field Experience:

 

Alternatively: Relevant Degree in any Science Discipline Knowledge, Skills & Abilities:

  • Experience in procurement, logistics or supply chain operations is mandatory
  • Detail-oriented with good organizational skills
  • Good communication skills
  • Adherence to time and priority management
  • Added Advantage – Proven experience in inventory management
  • Added Advantage – Basic understanding of lab equipment, consumables and reagents
  • Knowledge of Google Office (Excel) + Suite+ LIMS

 

Career Path: Growth path will lead to position of responsibility up to Head of Operations.

Salary and perks:

Shall be within the confinement of company policy but won’t be a limitation for deserving candidate

Search criteria:

  • Any nationality, preferably Nigerian.
  • 30 – 45 years old, but we will not limit the search by this range.
  • Experience with reputable hospitals / laboratories either public or private or FMCG

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Brand Manager Job brief

We are looking for an experienced Brand Manager join the marketing team in building our brand and raising our brand awareness. You will have interactions across all departments of our organization, some external parties and work with the rest of the marketing team in building “The AML brand” and ultimately help us improve our company’s reputation and drive growth.

If you’re creative, possess a strategic mind and have experience in implementing targeted brand campaigns, we’d like to meet you.

Responsibilities

Work with the Head of marketing to

  • Analyze brand positioning and consumer insights
  • Help in shaping and communicating our vision and mission
  • Translate brand elements into plans and go-to-market strategies for growth.
  • Creative development to motivate the target audience to “take action”
  • Establish performance specifications, cost and price parameters, market applications and sales estimates
  • Measure and report performance of all marketing campaigns, and assess ROI and KPIs
  • Monitor market trends, research consumer markets and competitors’ activities
  • Oversee new and ongoing marketing and advertising activities
  • Devise innovative growth strategies
  • Align the company around the brand’s direction, choices and tactics.
  • Devise innovative growth strategies
  • Align the company around the brand’s direction, choices and tactics
  • Top line ability to understand P & L statements.
  • Designing and supervising content such as press releases, artwork, print and digital media
  • Developing brand plans & marketing budget allocation.
  • Liaise with third parties for partnership avenues for the brand
  • Achieving profit targets, timelines and budgets
  • Maintaining and growing the brand’s affiliations and partnership

 

 

Requirements

  • Proven working experience as Brand Manager or Assistant Brand Manager.
  • Proven ability to assist with inputs which are used in developing brand and marketing strategies.
  • Experience in identifying target audiences and devising effective campaigns.
  • Excellent understanding of the full marketing mix.
  • Strong analytical skills partnered with a creative mind.
  • Practical sales knowledge
  • Data-driven thinking and an affinity for numbers.
  • Outstanding communication skills
  • Up-to-date with latest trends and marketing best practices,
  • Degree in marketing or a related field
  • Ability/ openness to learn & unlearn
  • Basic experience in use of social media.
  • Basic Microsoft suite skills

Additional requirements/ not compulsory

  • Decent understanding of the healthcare/ medical field
  • A degree or certification on the healthcare/ medical field.

 

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Job Title:

HR Generalist

Job Grade:

Officer-Manager

Department/Group:

Human Resource

Job Code/ Req#:

 

Location:

Head Office

Travel Required:

Office-based, with regular visits to field locations

Position type:

(Permanent, contract, intern):

Permanent

Reporting to:

Head, Human Resources

About AML:

Afriglobal Medicare Limited (AML) is a leading, state-of-the-art, diagnostic firm providing comprehensive, accurate and reliable testing with quick turn-around time and innovative solutions, with special attention to patient care. We are a highly skilled and motivated team, committed to improving healthcare in Africa through quality and affordable diagnostics. Our core services include Radiology, Pathology, Cardiology and Wellness

Job Purpose:

The Senior HR Generalist will perform day-to-day Human Resource (HR) activities including hiring new staff, administering pay and benefits, and enforcing company policies and practices. He/she advises and supports managers on HR issues, ensures quick turn-around time on HR services, and implements high-performing, integrated human resources practices.

Job Description:

key responsibilities

General

·         Manage the onboarding process for all new employees (locals and expatriates); ensuring seamless integration into the organization

·         Consult with line management, providing appropriate and timely HR guidance and support

·         Analyze trends and metrics in partnership with the Head HR and other HR team members to develop solutions, programs, and policies relevant to AML departments

·         Manage and resolve medium-to-complex employee relations issues. Conduct effective, thorough, and objective investigations and proffer solutions

·         Work closely with the Head of HR, line managers and employees to improve work relationships, build morale, and increase employee engagement, productivity, and retention

·         Execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; occupational health and safety.

·         Provide HR policy guidance and interpretation to line managers and employees

·         Manage contract terms for new hires, promotions, and transfers

·         Assist international employees with expatriate assignments and related HR matters

·         Provide advice to Head HR on business unit restructures and workforce planning

·         Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices.

·         Review policies and practices to maintain compliance

 

Talent Sourcing/Acquisition

·         Understand ongoing hiring needs of the business and establish the right sourcing mix to generate a strong pool of talent for open roles

·         Manage the company’s talent sourcing and recruitment cycle, ensuring quick recruitment turn-around time and retention of new hires

·         Creatively and proactively use social media networks. Also interact with professionals, specialists, and scientists in niche platforms to source for and engage potential candidates on behalf of AML.

·         Manage AML graduate recruiting programs, career fairs, applicant tracking systems, and other programs channeled towards sourcing the ideal talents for AML

·         Provide timely management reports and insights on all recruitment activities as and at when due. Measure and report on recruiting metrics (e.g., source of hire, time-to-fill, etc.)

·         Coordinate employee background checks and eligibility verification

·         Perform other duties as may be assigned from time to time

 

Qualifications and Education Requirements

·         First degree in Social Sciences or other relevant fields

·         Master’s degree is an added advantage

·         HR Certification, e.g., SHRM or CIPD

·         4 – 7 years relevant work experience

·         Working knowledge of several HR disciplines, including total reward practices, organizational diagnosis, employee relations, performance management, and applicable employment laws

Preferred Skills

·         Excellent interpersonal and customer service skills.

·         Experience in conceptualizing new approaches and innovation in various HR disciplines

·         Proven work experience as a Recruiter/Sourcing Specialist

·         Hands-on experience with Applicant Tracking Systems (ATSs) HR software, social networks, professional sites and resume databases

·         Ability to manage confidential data

·         Strong verbal and written communication skills and strong presentation skills

·         Excellent time management skills with a proven ability to meet deadlines.

·         Strong analytical and problem-solving skills.

·         Proficient with Microsoft Office Suite or related software

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Job Title:

Performance & Learning Manager

Job Grade:

Manager

Department/Group:

Human Resource

Job Code/ Req#:

 

Location:

Head Office

Travel Required:

Office based, with occasional visits to field locations

Position type:

(Permanent, contract, intern):

 

Permanent

Reporting to:

Head, Human Resources

About AML:

Afriglobal Medicare Limited (AML) is a leading, state-of-the-art, diagnostic firm providing comprehensive, accurate and reliable testing with quick turn-around time and innovative solutions, with special attention to patient care. We are a highly skilled and motivated team, committed to improving healthcare in Africa through quality and affordable diagnostics. Our core services include Radiology, Pathology, Cardiology and Wellness.

Job Purpose:

The Manager Performance and Learning drives business performance by delivering a consistent and transparent performance management process across AML regions, a structured learning and development program, and other workforce initiatives to ensure fulfillment of AML’s business objectives.

Job Description:

key responsibilities

 

Performance Management

·         Work closely with the Head of HR to develop and implement the performance management framework and scorecard for AML

·         Manage the performance management cycle

·         Pro-actively lead activities around performance planning and evaluation

·         Design relevant performance metrics, leverage technology and provide data-driven analytics on performance across locations and departments to support management decisions

·         Manage new employee probation assessments

 

Learning & Development

·         Design and implement a learning and development framework for AML, ensuring continuous upskilling of the workforce for the delivery of organization objectives

·         Work closely with the Head, Human Resources to instill in AML a culture of learning (evident in knowledge share, continuous feedback, and individual development, amongst others)

·         Develop a competency framework to guide learning and development, recruitment, performance management and other workforce initiatives

·         Develop relevant learning programs/a learning academy for all AML workforce categories including career starters, new managers, function heads, and core operations teams, ensuring the delivery of a high-performing workforce and best-in-class client experience across all AML operations

·         Conduct structured training and development needs assessments, develop annual learning and development plans, ensure evaluation of all completed trainings and measure return on investments to organization

·         Manage new employee orientation program

·         Prepare periodic up-to-date reports on all learning and development activities for management insight, and regulatory compliance (e.g. ITF)

·         Develop/ensure availability of relevant training materials for all AML L&D programs

·         Manage relationship with various parties – training vendors, in-house faculty, management and employees, to ensure effective delivery of all learning and development programs and initiatives

 

Other Organization Development Initiatives

·         Support management in the design and development of relevant talent management programs, succession planning and career management frameworks, aligned with business objectives

·         Work closely with management and other HR team members to develop tools and programs to drive leadership development, talent pipelining, culture and change management

·         Perform other duties as may be required from time to time

 

 

Qualifications and Education Requirements

·         First degree in Social Sciences or other relevant field

·         Masters Degree an added advantage

·         HR Certification, e.g. SHRM or CIPD

·         6 – 9 years relevant work experience including organization development, performance management, business strategy, consulting and learning and development (Industry experience is an added advantage)

Preferred Skills

·         Conversant with performance management models, systems and tools

·         Experience in conceptualizing new approaches and innovation in the area of performance management, learning & development and talent management

·         Adept with a variety of multimedia training platforms and methods

·         Experience in curriculum design, training vendor assessment, facilitation, training analysis and reporting

·         Excellent verbal and written communication skills and strong presentation skills

·         Strong analytical and problem-solving skills.

·         Proficient with Microsoft Office Suite or related software

 

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