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We are looking for an experienced Customer Experience Manager, whose primary role is to provide excellent and irresistible customer service on the pivot of patients’ care comes first and to promote this idea throughout the organization. The expectation is to keep the organization in the eyes and minds of the people for indelible patronage loyalty, retention and advocacy.
Customer Experience Manager shall be reporting to the Chief Operating Officer (C.O.O)
BSc degree in medical or any social sciences discipline. Master’s degree in same field may be an added advantage
Best competitive brand in salary and perks
POSITION / GRADE | Operations Manager-Snr Officer/Manager |
POSITION OBJECTIVES | Project planning and implementation: Involved in planning, execution and operations of the project (s). To independently manage and coordinate the day to day operations of a staff strength not less 15 inclusive of third party Deliver agreed business performance |
REPORTING TO | Area Operations Manager |
REPORTING INTO | COO |
OTHER LINKAGES | Pathology, radiology and non-medical team members plus other stakeholders of the company. Afriglobal Group in Nigeria. Govt. agencies, medical associations and regulatory bodies |
LOCATION | Initially Lagos, Nigeria, anywhere in Nigeria or Global |
KRAs: | Detailed Tasks & Responsibilities: |
Planning & Implementation of the Project | Responsible for coordinating planning and execution of the Centre project. Coordinate the design & execution of Centre face-lifting/remodeling as approved by the management. To execute the processes and policies of the organisation for seamlessly flow of operations. |
Operations & Management | Develop and manage processes and workflow of the business Assure regulatory compliance-zero tolerance to statutory penalty Develop and implement quality standards and audit Quality Control Coordinate and assure smooth workflow and customer experience in the Centre, by using technical/Managerial/Customer relations skills sets and experience. Coordinate implementation and smooth operations of LIMS & PACS Prepare and circulate reports on sales, inventory and prove to be a strong back office for the business. Also coordinate daily data/reports uploads over web for telemedicine and online reporting. Oversee lab operations, and coordinate with all the departments for smooth operations. Be capable of delivering results and independently handling business areas assigned, if needed in the initial period Key in team building and providing solutions. Any other role which requires participation. |
Growth | Nurture & grow the laboratory and radiology businesses in the Centre Streamline process and operations for better productivity. |
Vendor Relations | Manage Vendor relations. |
People Management | Coordinate the recruitment of staff for the Centre operations. Support all associates and team members. Support and provide training to all staff, time to time. Recommend staff appraisals as per policy. |
Statutory Compliance | Obey and practice laws of Nigeria Have respect for other team members, board and business associates. |
Growth path will be to position of responsibility & eventually Head of operations – healthcare projects.
POSITION / GRADE | Corporate Operations Manager-Snr Officer/Manager |
POSITION OBJECTIVES | Project planning and implementation: Involved in planning, execution and operations of the project (s). To independently manage and coordinate the day to day operations of a staff strength not less 15 inclusive of third party Deliver agreed business performance |
REPORTING TO | COO |
REPORTING INTO |
|
OTHER LINKAGES | Pathology, radiology and non-medical team members plus other stakeholders of the company. Afriglobal Group in Nigeria. Govt. agencies, medical associations and regulatory bodies |
LOCATION | Initially Lagos, Nigeria, anywhere in Nigeria or Global |
KRAs: | Detailed Tasks & Responsibilities: |
Planning & Implementation of Project | Responsible for coordinating planning and execution of the Operation departments (path. Rad & wellness) project. Coordinate the design & execution of lab, radiology and wellness work areas, face-lifting/remodeling/restructuring as approved by the management. To execute the processes and policies of the organisation for seamlessly flow of operations. |
Operations & Management | Develop and manage processes and workflow of the business Assure regulatory compliance-zero tolerance to statutory penalty Develop and implement quality standards and audit quality control Coordinate and assure smooth workflow for satisfactory customer experience in the Centre, using technical/managerial/customer relations skills set. Coordinate implementation and smooth operations of LIMS & PACS Coordinate daily data/reports uploads over web for telemedicine and online reporting. Oversee lab operations ensuring all samples are resulted within agreed TAT. Be capable of delivering results and independently handling business areas assigned, if needed in the initial period Key in team building and providing solutions. Any other role which requires participation. |
Growth | Nurture & grow the laboratory, radiology & wellness businesses in the Centre. Streamline process and operations for better productivity. |
Vendor Relationship | Recommend and manages organized certified vendor in synergy with the P & I dept. |
People Management | Coordinate the recruitment of staff for the Centre operations. Support all associates and team members. Support and provide training to all staff, time to time. Recommend staff appraisals as per policy. |
Statutory Compliance | Strict compliance to laws of the Federal and State (and its agencies) in relation to the industry. Have respect for other team members, board and business associates. |
Growth path will be to position of responsibility & eventually Head of operations – healthcare projects.
Afriglobal Medicare Limited is a state-of-the-art and one of the best Medical diagnostics centers in Lagos Nigeria, offering International Standard Healthcare
